Clause 1 – Acceptance of Terms

Any logistics coordination or shipment requested from FRUTANA® implies full acceptance of this policy. The customer acknowledges that these clauses are mandatory and form an integral part of each operation carried out through FRUTANA®.

Clause 2 – Order Confirmation

Orders must be confirmed exclusively on Mondays, in writing, detailing the number of containers, type of box, brand, selected shipping line, and destination port. FRUTANA® will only process orders with payment credited to the company’s account on the same Monday of confirmation.

Clause 3 – Authorized Shipping Lines

FRUTANA® operates exclusively with certified and recognized international shipping lines, including: Maersk Line, MSC, CMA CGM, Hapag-Lloyd, ONE, Evergreen, Cosco Shipping, Wan Hai Lines, Hamburg Süd, and Sealand. Assignment depends on availability, routes, and market conditions.

Clause 4 – Payment Authorization

Shipment will only be scheduled when the corresponding payment has been received and reflected in FRUTANA®’s bank account. Payments in transit or not reflected do not allow space reservation with any shipping line.

Clause 5 – Customer Stickers and Labels

Artwork or stickers must be sent and approved with a minimum of 72 working hours before shipment. If not received within the deadline,

FRUTANA® will use the default brand or internal information without right to claim.

Clause 6 – Exemption of Liability for Stickers

FRUTANA® is not responsible for fines, customs detentions, labeling discrepancies, or regulatory issues when stickers have not been sent or approved on time.

Clause 7 – Maximum Cargo Pickup Period

The customer must pick up their cargo at destination within a maximum period of seven (7) calendar days following the container’s arrival.

Clause 8 – Cargo Abandonment

If the customer does not pick up the cargo within 7 days, FRUTANA® is authorized to reassign, sell, donate, or dispose of it. All payments made are considered forfeited.

Clause 9 – Destination Costs

All costs generated by delays, abandonment, or negligence will be strictly assumed by the customer: demurrage, detention, storage, inspections, fines, and port expenses.

Clause 10 – Exemption of Liability

FRUTANA®’s responsibility ends once the container leaves the port of origin. It will not be responsible for delays, inspections, damages, theft, regulatory changes, or shipping line failures.

Clause 11 – Customer Suspension

Non-compliance authorizes FRUTANA® to suspend the customer, block shipments, and report them to shipping lines, insurers, and COFACE.

Clause 12 – Applicable Law and Jurisdiction

Any dispute will be resolved under the laws of Ecuador, with exclusive jurisdiction in Guayaquil.