{"id":11350,"date":"2026-01-06T15:00:51","date_gmt":"2026-01-06T15:00:51","guid":{"rendered":"https:\/\/frutana.com.ec\/?page_id=11350"},"modified":"2026-04-09T15:49:03","modified_gmt":"2026-04-09T15:49:03","slug":"quality-claims","status":"publish","type":"page","link":"https:\/\/frutana.com.ec\/es\/quality-claims\/","title":{"rendered":"Quality Claims & Replacement"},"content":{"rendered":"
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Last Updated:<\/strong> 10 December 2023<\/p>\n\n

Quality Claims & Replacement Policy<\/h3>\n\n
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Clause 1 \u2013 Claim Conditions, Scope & Evidence<\/h3>\n\n

Timeline and Validity<\/h4>\nTHE CLIENT has a maximum of three (3) calendar days from the moment of cargo pickup to submit any claim. Claims submitted after this period shall be automatically rejected without exception. Submission of a claim is only valid if all payment obligations have been fully completed.\n\n
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Considered Claims<\/h4>\nOnly the following claims will be considered:\n
    \n \t
  • Box Failure (Cardboard):<\/strong> Humidity, structural collapse, adhesive failure, printing defects, or crushing.<\/li>\n \t
  • Banana Damage:<\/strong> Severe bruising, abnormal rot, temperature-related damage, oxidized crown inconsistent with normal transit, or waste exceeding the industry tolerance of 3%\u20135%.<\/li>\n<\/ul>\n\n
    \n\n

    Required Evidence<\/h4>\nTo activate a claim, THE CLIENT must provide complete evidence including:\n
      \n \t
    • Photos of container upon opening and photos\/videos of affected pallets.<\/li>\n \t
    • Detailed photos of damage and full video walkthrough of the container.<\/li>\n \t
    • Photos of container seal and number.<\/li>\n \t
    • Copy of Bill of Lading and pickup\/delivery documents.<\/li>\n<\/ul>\nAll evidence must be taken immediately upon opening at an authorized bonded warehouse. Failure to comply automatically voids any right to claim.\n\n
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      Clause 2 \u2013 Evaluation, Compensation & Limitations<\/h3>\n\n

      Technical Evaluation<\/h4>\nFRUTANA\u00ae\ufe0f shall conduct a full technical evaluation including reefer data logs, temperature records, alarm data, and loading conditions. FRUTANA\u00ae\ufe0f reserves the exclusive right to determine the validity of any claim. All decisions shall be final and binding.\n\n
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      Approved Compensation<\/h4>\nIf a claim is approved, compensation will be handled via:\n
        \n \t
      • Replacement in a future shipment (same brand and specifications).<\/li>\n \t
      • Issuance of a credit note.<\/li>\n<\/ul>\nNo cash refunds shall be provided under any circumstances. Compensation excludes freight, port charges, customs fees, and destination logistics.\n\n
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        Automatic Rejection Criteria<\/h4>\nClaims shall be rejected if: submitted after 3 days, payment is incomplete, damage is due to mishandling, container was opened outside authorized facilities, or waste is within 3%\u20135% tolerance.\n\n
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        Limitation of Liability<\/h4>\nAny approved claim shall be limited strictly to the value of the affected goods only. FRUTANA\u00ae\ufe0f shall not be liable for any indirect losses, loss of profit, or commercial damages.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Last Updated: 10 December 2023 Quality Claims & Replacement Policy Clause 1 \u2013 Claim Conditions, Scope & Evidence Timeline and Validity THE CLIENT has a maximum of three (3) calendar days from the moment of cargo pickup to submit any claim. Claims submitted after this period shall be automatically rejected without exception. Submission of a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11350","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/frutana.com.ec\/es\/wp-json\/wp\/v2\/pages\/11350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/frutana.com.ec\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/frutana.com.ec\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/frutana.com.ec\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/frutana.com.ec\/es\/wp-json\/wp\/v2\/comments?post=11350"}],"version-history":[{"count":8,"href":"https:\/\/frutana.com.ec\/es\/wp-json\/wp\/v2\/pages\/11350\/revisions"}],"predecessor-version":[{"id":11724,"href":"https:\/\/frutana.com.ec\/es\/wp-json\/wp\/v2\/pages\/11350\/revisions\/11724"}],"wp:attachment":[{"href":"https:\/\/frutana.com.ec\/es\/wp-json\/wp\/v2\/media?parent=11350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}