PAYMENT POLICY - FRUTANA®
The following document establishes the terms and conditions that govern all payment transactions conducted with FRUTANA®. These policies are mandatory, non-negotiable, and apply to every commercial operation processed by our company. All customers are required to review and accept these terms before initiating any business transaction.
Clause 1 – Acceptance of Payment Terms
Any commercial transaction conducted with FRUTANA® implies full acceptance of this Payment Policy. These rules are mandatory, non-negotiable, and form a fundamental part of each operation.
Clause 2 – Agreed and Unmodifiable Price
The price agreed upon between FRUTANA® and the customer is fixed and unmodifiable. Price changes will not be accepted under any circumstances. If the customer attempts to modify the price during the loading process, FRUTANA® is authorized to redirect the cargo to another destination or reassign it to another customer, with the customer forfeiting the entire advance payment or payment made.
Clause 3 – Accepted Payment Methods
FRUTANA® accepts the following modalities:
1. New customer: 100% payment before shipment.
2. Customer with contract: 70% advance and 30% at destination.
3. Irrevocable & Confirmed LC: accepted only for approved countries.
4. Remise Documentaire / Cash Against Documents.
5. 80% advance and 20% upon arrival.
6. 50% advance and 50% against documents.
Clause 4 – Mandatory Payment Authorization
Payments are only considered valid when they have been credited to FRUTANA®’s official account and when the receipt or SWIFT has been sent to:
payment@frutana.com.ec
contable@frutana.com.ec
Payments not credited or not sent to these email addresses will not be considered valid.
Clause 5 – SWIFT, Receipts and Validation
All payments must be clear and correctly referenced. Payments under observation, pending, not reflected, or sent to incorrect email addresses will not be accepted.
Clause 6 – Bank Returns or Reversed Amounts
If a payment is reversed, returned, or rejected, FRUTANA® will suspend all shipments and require replacement within 24 hours. The customer may be reported as a risk to COFACE.
Clause 7 – Consequences of Non-Compliance
Non-compliance authorizes FRUTANA® to cancel shipments, reassign cargo, withhold documents, block the customer, and proceed legally without refunding advances.
Clause 8 – Effective Date
This policy takes immediate effect for all customers.
