General Questions

Q1: What is FRUTANA® S.A?
A1: FRUTANA® S.A is a leading exporter of high-quality bananas with a commitment to sustainability and exceptional customer service.

Q2: Where are FRUTANA® S.A's offices located?
A2: Our main office is located at Oficina N°411, 4to Piso, Torres del Mall, Mall del Sol, Esquina de la Avenida Joaquín Orrantia y Juan Tanca Marengo, Guayaquil, EcuadorWe also have international branches in France, Dubái and Panamá.

Q3: What products do you offer?
A3: We specialize in the export of bananas under various brands, including FRUTANA®, FRUTANAJOY®, FRUTALUXE®, and FRUTANOVA®.

Q4: How can I contact FRUTANA® S.A?
A4: You can contact us through our website or our platforms social media. Visit www.frutana.com.ec for more details.

Orders and Payments

Q5: How can I place an order?
A5: You can place an order by contacting us through our website or using our platforms social media.

Q6: What payment methods do you accept?
A6: We accept payments through:

• Bank Transfer
• Irrevocable and Confirmed LC
• Documentary Collection
• Visa, MasterCard, Discover, American Express, Diners Club, JCB
• Apple Pay
• Google Pay

Q7: Can I get a catalog of your products?
A7: Yes, you can request a catalog by clicking on the “Get Catalog” on our website or by contacting us directly.

Q8: How can I get a pro forma invoice?
A8: You can obtain a pro forma invoice by clicking on the “Obtain Pro Forma Invoice» on our website and providing the necessary details, including your company name, tax identification number, email, phone number, and port of shipment. You can also request a pro forma invoice through our social media channels, including Messenger, Instagram, WhatsApp, iMessage, Telegram and Google Chat.

Q9: How do I place an order in French? Do you offer a French-speaking customer service agent?
A9: If you would like to place an order with a Spanish-speaking agent, we are happy to assist you. Our French-speaking agents are available from 09:00 am to 5:00 pm Ecuador Time, Monday to Friday. Please call us or Chat Chat with us at +593 998877552.

How do I place an order in French? Do you offer a French-speaking customer service agent?
If you would like to place an order with a Spanish-speaking agent, we would be happy to assist you. Our French-speaking agents are available from 9:00 AM to 5:00 PM, Ecuador time, Monday through Friday. Please call us or contact us by chat at +33 745030960.

Q10: How do I place an order in Arabic? Do you offer an Arabic-speaking customer service agent?
A10: If you would like to place an order with an Arabic-speaking agent, we are happy to assist you. Our Arabic-speaking agents are available from 9:00 am to 5:00 pm Ecuador time, Monday to Friday. Please call us or Chat at +593 998811575.

Q11: How do I place an order in Russian? Do you offer a Russian-speaking customer service agent?
A11: If you would like to place an order with a Spanish-speaking agent, we are happy to assist you. Our Russian-speaking agents are available from 09:00 am to 5:00 pm Ecuador time, Monday to Friday. Please call us or chat with us at +593 998877552.

How do I place an order in Russian? Do you offer a Russian-speaking customer service agent?
If you wish to place an order with a Spanish-speaking agent, we are happy to assist you. Our Russian-speaking agents are available from 9:00 am to 5:00 pm Ecuador time, Monday through Friday. Please call us or chat with us at. +593 998877339.

Shipping and Delivery

Q12: Do you offer international shipping?
A12: Yes, we ship our products internationally, using incoterms for export and import through shipping companies.

Q13: How long does delivery take?
A13: The delivery times vary depending on the destination and shipping method. We provide estimated delivery times when you place an order.

Q14: What are your shipping terms?
A14: We use Incoterms for our export and import operations. Detailed shipping terms will be provided during the ordering process.

Q15: How can I track my container?
A15: You can track your container through our website, our app, or via our chat services.

Q16: How many boxes fit in a container?
A16: Our box sizes and their container capacities are as follows:

• BANANA CAVENDISH Box 18.14 kg: Perfect for larger shipments, each container can hold up to 1080 boxes. Without pallets: 1200 boxes.
• BANANA CAVENDISH Box 14 kg: Our most popular option, with a container capacity of 1540 boxes.
• BABY BANANA Box 7.25 kg: Ideal for smaller quantities, each container can hold 2450 boxes.

Q17: What is the weight of the boxes?
A17: Our range of box weights and specifications are as follows:

• BANANA CAVENDISH Box 18.14 kg: Premium, minimum length of 20 cm per unit, with a diameter of 39-46 mm, packaged in a net box of 18.14 kg.
• BANANA CAVENDISH Box 14 kg: "Extra" class, minimum length of 20 cm per unit, with a diameter of 39-46 mm, packaged in a net box of 14 kg.
• BABY BANANA Box 7.25 kg: Premium, minimum length of 12 cm, with a diameter of 26-34 mm, packaged in a net box of 7.25 kg.

Q18: What is the price of bananas FOB in Ecuador?
A18: The price of bananas in Ecuador FOB changes weekly according to market conditions and various factors such as climate, global demand, production, and transportation costs. At FRUTANA® S.A., we continuously strive to offer the most competitive prices to our customers. For the most up-to-date pricing and accurate information on FOB bananas, please visit our website. www.frutana.com.ec/pricedaily.

Q19: How do I import bananas from Ecuador to my country?
To import bananas from Ecuador to your country, follow these steps:

1. Ensure Compliance with Legal Requirements: Ensure that your company is registered and has a tax identification number. In some countries, you may need a special license to import bananas.
2. Send us your company's details.
   • Company name.
   • Address
   • Tax Identification Number (if applicable)
   • E-mail
   • Phone Number
3. Receive the Initial Invoice: After receiving your company details, we will send you an initial invoice with the preliminary price. The final price will be negotiated based on this invoice.
4. Payment: Complete the payment according to the invoice we send you. You can review the payment terms here.
5. Preparation and Shipping of the Bananas: Once payment is received, we will start preparing, packing, and shipping the bananas to your country.
6. Required Documents: We will send you the following documents:
   • Bill of Lading.
   • Commercial Invoice.
   • Packing List.
   • Phytosanitary Certificate.
7. Track Your Shipment: You can track your shipment using the Bill of Lading number through the shipping company's website or through our website: www.frutana.com.ec/tracking.

Customer Support

Q20: How can I contact customer support?
A20: You can contact our customer support team by visiting the "Customer Support» on our website or through our social media platforms. Visit www.frutana.com.ec for more details.

Q21: What should I do if I have a problem with my order?
A21: If you encounter any issues with your order, please contact our customer support team immediately. We are here to assist you and resolve any inconvenience.

Privacy and Security

Q22: How do you protect my personal information?
A22: We take your privacy seriously and use commercially acceptable means to protect your personal data. Please refer to our Privacy Policy for more details.

Q23: Can I delete my personal data?
A23: Yes, you have the right to delete or request the deletion of your personal data. You can manage your personal information through your account settings or by contacting us.

Additional Information

Q24: Where can I find your Privacy Policy and Terms of Use?
A24: Our Privacy Policy and Terms of Use are available on our website. You can access them via the links in the footer of any page.

Q25: Do you have any sustainability initiatives?
A25: Yes, FRUTANA® S.A. is committed to sustainability and ethical practices in our operations. We strive to minimize our environmental impact and support local communities.

Q26: How can I stay updated with FRUTANA® S.A?
A26: You can stay updated by following us on our social media platforms, subscribing to our newsletter, and regularly visiting our website.

Q27: How can I obtain a franchise or agency of FRUTANA® S.A?
A27: You can obtain a franchise or agency by completing this form: Franchise/Agency Application FormFor any other questions, please feel free to contact us.