Privacy Notice – Frutana

Last Updated: 10 December 2023

Privacy Notice – FRUTANA®️

Privacy Principles

Your privacy is important to us. This Privacy Notice explains how FRUTANA®️ and its affiliated companies collect, use, share, process, and protect your personal information when you access or use our digital platforms, chatbots, online forms, or any other Online Services.

We Work Hard to Protect Your Information

We implement appropriate physical, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. Our employees and partners are required to comply with applicable privacy laws and confidentiality obligations.

1. Information You Provide Directly

When you interact with FRUTANA®️, we may collect information such as:

Full name and Company name
Email address and Telephone number
Country, city, and business address
Tax ID or commercial registration number
Shipping and logistics details (ports, destinations, Incoterms)
Order, quotation, contract, or invoice-related information

2. Information Collected Automatically

We may automatically collect technical information, including:

IP address and Device identifiers
Browser type and operating system
Pages visited and interaction data
Date and time of access

3. Information from Other Sources

We may obtain information from publicly available sources, business partners, and social media platforms (where permitted), combining such data with information already held.

4. Legal Basis for Processing

We process personal data based on your consent, contractual necessity, legal obligations, and legitimate business interests.

5. How We Use Your Information

We use your information to respond to inquiries, prepare commercial documents, manage logistics, communicate via messaging platforms, and comply with legal obligations.

6. Commercial Use of Data

FRUTANA®️ may use information for credit evaluation and risk assessment. This may include sharing data with financial institutions or credit insurance entities (e.g., Coface) to protect our commercial interests.

7. Data Accuracy

THE CLIENT is responsible for ensuring that all information provided is accurate and up to date. FRUTANA®️ is not liable for issues resulting from incomplete information.

8. Sharing of Personal Information

We may share information within FRUTANA®️ group companies, with service providers (IT, logistics, legal), and with authorities or regulators when required.

9. Your Rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict your data, as well as object to processing or withdraw consent.