Supplier Return Policy

Last Updated: 10 December 2023

Supplier Return Policy

1. Purpose

This policy defines the conditions and procedures under which FRUTANA S.A. may return materials, supplies, chemicals, packaging, and any other goods purchased from suppliers when such goods do not meet agreed specifications, quality standards, or contractual terms.

2. Scope

This policy applies to all suppliers of FRUTANA S.A., including but not limited to:

Packaging materials (carton boxes, plastic bags, liners, labels, pallets, etc.)
Chemicals and agricultural inputs
Industrial materials, spare parts, and consumables
Any other goods acquired through the Purchasing Department

3. Reasons for Return

FRUTANA S.A. reserves the absolute right to return goods to the supplier in the event of:

Non-compliance with technical specifications or purchase order conditions
Quality defects, contamination, or deterioration
Damage detected upon delivery or during use
Expired or near-expiry materials or chemicals
Incorrect quantities, product, formulation, batch, or brand
Missing or incomplete documentation (technical data sheets, MSDS, certificates, etc.)

4. Inspection and Notification

All goods received are subject to inspection upon arrival and during operational use.
FRUTANA S.A. reserves the right to identify defects after initial reception if they are not immediately detectable.
Any non-conformity shall be notified within five (5) business days or within a reasonable period after detection.

5. Return Authorization

No return shall be processed without prior written authorization from FRUTANA S.A. The supplier shall comply with the return instructions, timeline, and logistics defined. Returned goods must remain in original condition unless the nature of the defect requires otherwise.

6. Logistics and Associated Costs

All costs related to returns (transportation, handling, replacement, disposal, or re-export) shall be fully borne by the supplier when the return is due to supplier non-compliance. FRUTANA S.A. shall not assume any cost arising from supplier errors or defective goods.

7. Compensation Policy (Credit Only – No Refund)

Under no circumstances shall FRUTANA S.A. issue cash refunds. All compensations shall be handled exclusively through:

Issuance of a Credit Note
Replacement of goods
Deduction from future invoices

FRUTANA S.A. reserves the right to apply credit notes to future purchases at its convenience.

8. Rejected Materials

Materials considered unsafe, non-compliant, or unsuitable may be rejected immediately and returned or disposed of at the supplier’s full responsibility and cost.

9. Repeated Non-Compliance

Repeated quality or compliance issues may result in suspension of purchases, supplier performance review, or immediate termination of the commercial relationship.

10. Limitation of Liability

FRUTANA S.A. shall not be liable for any indirect, incidental, or consequential damages arising from the use or failure of supplied goods.

11. Acceptance of Policy

By supplying goods to FRUTANA S.A., the supplier irrevocably acknowledges and accepts this Supplier Return Policy as a binding and integral part of the commercial relationship.