Terms of Use

Last updated: June 5, 2024

Welcome to FRUTANA S.A. By accessing or using our website www.frutana.com.ec and our services, you agree to be bound by these Terms of Use. If you do not agree with these terms, please refrain from using our services.

1. General Information Our website and service are operated by FRUTANA S.A., with offices at:

   • Ecuador: Office No. 411, 4th floor, Torres del Mall, Mall del Sol, Corner of Joaquín Orrantia Avenue and Juan Tancama, Guayaquil, Ecuador.
   • France: 50, avenue des Champs-Élysées, 75008 Paris, France.
   • United Arab Emirates: Office 258, Tower 1, DWTC District, Dubai, UAE.
   • Panama: PH Oceanía, Tower 1000, 49th Floor, San Francisco, Panama District, Panama Province.
   • United States: 100 SE 2nd Street, Suite 2000, Miami Tower, Miami, Florida 33131.

2. Age Restrictions You must be 18 years or older, and of legal age in your place of residence, to use our services.

3. Activities FRUTANA S.A. specializes in the export of bananas.

4. Payment Terms We accept payments through:

   • Apple Pay
   • Google Pay
   • Visa
   • MasterCard
   • Discover
   • American Express
   • Diners Club
   • JCB
   • PayPal
   • Credit Cards
   • Irrevocable and Confirmed Letters of Credit
   • Bank Transfers

5. Order Process You can place an order by contacting us through our website, via email, or using our social media platforms. You can obtain a pro forma invoice by clicking on the "Get Pro Forma Invoice" option on our website and providing the necessary details.

6. Shipping and Delivery We use Incoterms for export and import, with shipping companies handling the shipping process. You can track your container from our website, app, or through our chat services.

7. Property and Trademarks FRUTANA S.A. is the owner of the following trademarks registered with the U.S. Trademark Office:

   • FRUTANA®
   • FRUTANAJOY®
   • FRUTALUXE®
   • FRUTANOVA®
     The company name and logo are also registered under U.S. Serial Numbers: 98481230, 89, 45, 12.

8. Disclaimers and Limitation of Liability FRUTANA S.A. provides the service on an "as is" and "as available" basis. We do not guarantee that the service will be uninterrupted or error-free. Under no circumstances will FRUTANA S.A. be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of the service.

9. Third-Party Service Providers We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform services related to the service, or assist us in analyzing the use of our service.

10. Compliance with Export Laws and Regulations You agree to comply with all applicable local, state, national, and international laws and regulations in connection with the use of our services. You are responsible for obtaining any necessary permits or licenses to import bananas into your country.

11. Company Rights FRUTANA S.A. reserves the right to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without prior notice. We also reserve the right to refuse service to anyone for any reason and at any time.

12. Online Conduct You agree to use the service only for lawful purposes and in a manner that does not infringe on the rights of others, restrict or inhibit the use and enjoyment of the service by other users. Prohibited behavior includes harassment, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the service.

13. Purchase Terms The payment terms displayed in our service (which may vary from one affiliate to another) are part of these Terms of Use and govern all services and products offered through our service. By making a purchase, you agree to the payment terms specified at the time of your order.

14. Privacy Notice Your use of the service is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information. By using the service, you consent to the collection and use of your information as described in the Privacy Policy.

15. Cookies and Related Technologies We use cookies and similar tracking technologies to enhance your experience on our website. By using our service, you consent to the use of cookies as described in our Cookie Policy.

16. Links to Other Websites Our service may contain links to third-party websites or services that are not owned or controlled by FRUTANA S.A. We have no control over the content, privacy policies, or practices of any third-party website or service. You acknowledge and agree that FRUTANA S.A. will not be directly or indirectly liable for any damage or loss caused or allegedly caused by or in connection with the use of or reliance on any such content, goods, or services available on or through such websites or services.

17. Termination We may terminate or suspend your account and deny access to the service immediately, without prior notice or liability, for any reason, including, without limitation, if you breach the Terms. Upon termination, your right to use the service will cease immediately.

18. Changes to the Terms of Use We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice before the new terms take effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.

19. Governing Law These Terms will be governed by and construed in accordance with the laws of Ecuador, without regard to its conflict of laws principles. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such rights. If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in full force and effect. These Terms constitute the entire agreement between us regarding our service and supersede and replace any prior agreements we might have had between us regarding the service.

20. Contact Information If you have any questions about these Terms, please contact us:

• By email: info@frutana.com.ec
• By phone: +593 998877552
• By chat:
• By address: FRUTANA S.A., Office No. 411, 4th floor, Torres del Mall, Mall del Sol, Corner of Avenida Joaquín Orrantia and Juan Tancama, Guayaquil, Ecuador.

Generated by FRUTANA® S.A.