Supplier Return Policy

1. Purpose

This policy defines the conditions and procedures under which FRUTANA S.A. may return materials, supplies, chemicals, packaging, and any other goods purchased from suppliers when such goods do not meet agreed specifications, quality standards, or contractual terms.

2. Scope

This policy applies to all suppliers of FRUTANA S.A., including but not limited to:

• Packaging materials (carton boxes, plastic bags, liners, labels, pallets, etc.)
• Chemicals and agricultural inputs
• Industrial materials, spare parts, and consumables
• Any other goods acquired through the Purchasing Department

3. Reasons for Return

FRUTANA S.A. reserves the right to return goods to the supplier in the event of:

• Non-compliance with technical specifications or purchase order conditions
• Quality defects, contamination, or deterioration
• Damage detected upon delivery
• Expired or near-expiry chemicals or materials
• Incorrect quantities delivered
• Incorrect product, formulation, batch, or brand
• Missing or incomplete documentation (technical data sheets, MSDS, certificates, etc.)
• Any condition that may compromise operational performance, food safety, or regulatory compliance

4. Inspection and Notification

• All goods received by FRUTANA S.A. are subject to inspection upon arrival.
• Any non-conformity must be notified to the supplier within five (5) business days from the delivery date, unless otherwise agreed.
• FRUTANA S.A. may request supporting evidence such as photos, videos, inspection reports, or laboratory results.

5. Return Authorization

• No return shall be processed without prior written authorization from the Purchasing Department of FRUTANA S.A.
• Once authorized, the supplier will be informed of the return method, timeline, and logistics.
• Returned goods must be kept in their original condition and packaging, unless the nature of the defect requires otherwise.

6. Logistics and Associated Costs

• Unless otherwise agreed in writing, all costs related to the return (transportation, handling, replacement, disposal, or re-export) shall be borne by the supplier when the return is due to supplier non-compliance.
• If the return is caused by an error attributable to FRUTANA S.A., associated costs will be evaluated on a case-by-case basis.

7. Replacement, Credit, or Refund

Depending on the agreement with the supplier, FRUTANA S.A. may request:

• Replacement of the goods at no additional cost
• Issuance of a credit note
• Refund of the invoiced amount
• Deduction from future invoices or payments

8. Rejected Materials

Materials considered unsafe, non-compliant, or unsuitable for use may be rejected immediately and returned or disposed of in accordance with applicable regulations, at the supplier’s responsibility.

9. Repeated Non-Compliance

Repeated quality or compliance issues may result in:

• Temporary suspension of purchases
• Supplier performance review
• Removal from FRUTANA S.A.’s approved supplier list

10. Acceptance of Policy

By supplying goods to FRUTANA S.A., the supplier acknowledges and accepts this Supplier Return Policy as an integral part of the commercial relationship.